If what you have doubts about is the name of the business that appears on the card movement, it is common for an establishment to have a different business name than its company name. To do this, it is important that you look at the amount and date of the transaction so that you can remember it.
If you finally recognize the purchase, but you are not satisfied with the amount charged or the merchandise received, you should contact the establishment to clarify and solve the situation. Keep in mind that sometimes the transaction may be duplicated or subscription charges may be generated from it. In all these cases, when the transaction has been made by you or has been validated because you have provided your card details, it is necessary for you to go to the store in order to resolve the dispute.
On the other hand, in the event that you do not recognize the charge, or the merchant, or your card has been stolen/lost, the first thing you should do is block it. You can access here to find out how to do it. Then, write to soporte@correosprepago.esso that we can review your case and send you the claim form and the steps to follow.
Once we receive the correctly filled form as well as the report of the facts, we will proceed to initiate the claim file(s) of the operation(s) before Mastercard. Likewise, a temporary payment of the amount(s) claimed will be made. This payment is transitory until the claim process with Mastercard is completed. It is important to emphasize that the implementation of this file does not guarantee its favorable completion, so if it is unfavorable to your interests, we will proceed to withdraw the payment after informing you of what happened. The internal complaint file with Mastercard must be initiated within a maximum period of 110 days.